Service contract between EagleBurgmann and Shell

The plants

The Shell Rhineland refinery is the largest refinery in Germany. It has an annual pro­cess­ing capacity of approx. 17 million t and com­prises the two plants in Godorf and Wes­sel­ing.

The objectives

The ac­tiv­i­ties under the service contract referred to above are to sig­nif­i­cantly increase the service life of the me­chan­i­cal seals that are in op­er­a­tion at the fa­cil­i­ties there. The services provided by EagleBurgmann make for a re­duc­tion of the Shell staff’s workload, es­pe­cially where main­te­nance, ma­te­ri­als, pur­chas­ing and pro­duc­tion ac­tiv­i­ties in the plants are con­cerned.

The customer service center in Cologne

In the interest of ensuring an optimum plant avail­abil­ity, EagleBurgmann opened up a new, fully equipped service center in­clud­ing a sales office in the form of a customer care center with a floor area of 750 m2 in Sep­tem­ber 2004, not far from the refinery. The current staff there numbers eleven. There, the modern ma­chin­ery and equip­ment enables all arising work to be carried out at the very highest quality stan­dards.

In terms of achieving these objectives, EagleBurgmann deploys - inter alia - a qualified on-site engineer at the plants, supported by additional fitters at the service center in Cologne. The repair and improvement procedures are determined by workflows, which means that the work sequences and responsibilities are clearly defined. The standardization of the mechanical seals leads to a reduction in the number of variants and enables to optimize warehouse operations.

Alone EagleBurgmann’s regular presence at the plants and the proximity of the Cologne service center, just a few kilometers away from Godorf and Wesseling, guarantee a close cooperational basis between the partners.

Shell and EagleBurgmann are working together very closely to avoid malfunctions and thus repairs in the future. The two parties discuss failure reasons and root causes, and conduct joint discussions to define corrective action which is then documented, monitored and logged in SEPRO. The warehousing of several thousand seal components at the Cologne service center is being optimized, step by step.

Due to the service contract EagleBurgmann became a comprehensive service partner to Shell. The two companies develop and pursue the common objectives in a continuous improvement process.

Service contracts with EagleBurgmann generate the following advantages for end users:

• Just one single contact partner for all mechanical seals
• Increased MTBR (Mean Time Between Repair)
• Improved preventive maintenance measures
• Standardization of the mechanical seal types
• Optimization of warehousing costs
• Constant on-site advice and support on all matters of sealing technology
• Technology and know-how transfer
• Devising and development of efficiency-enhancing measures in terms of workflows and the utilization of the existing resources
• Preparation, processing and optimization of the master data
• Improved documentation, including the direct entry by EagleBurgmann of data into the customers ERP system